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Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING & HANDLING

With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

Please note:

1. The above time frame is only applied for orders to the above countries with standard shipping methods.
2. Delivery to military regions are currently limited. We are very sorry for the inconvenience.
3. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
4. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Logistics: 4PX、YunExpress、Wanb Express、UBI

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

ORDER PROCESSING TIME

• Processing Time: 3-7 Days
• Shipping Time: 14-30 Days

DO YOU DELIVER INTERNATIONALLY?
We ship world wide.

NOTE
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.


HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, please contact us at our Support Center

✅ Designs With Personality Hailiey brings color, energy, and self-expression into your everyday routine, so you never have to choose between practical and personal.

✅ Made for Real Life Our collection fits busy household days, personal time, social moments, and everything in between—functional enough for daily use, but still full of character.

✅ Curated With Care Every item is carefully reviewed before it joins our collection. We focus on dependable quality, comfortable use, and designs that hold your attention beyond the first impression.

✅ Confidence In Every Choice Hailiey helps you shop with clarity. We provide straightforward information and consistent style, so you can choose pieces that truly match your personality and lifestyle.

✅ A Brand That Feels Alive Hailiey is energetic, positive, and unafraid to stand out. We bring more color and confidence to ordinary days and help you make everyday life feel more like you.

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@hailiey.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at service@hailiey.com or by using the form located on this page.